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Position Summary:

Under general direction from the Beverage Services Supervisor, responsible for providing friendly, prompt and courteous beverage and/or food service to casino patrons according to guest service standards and established policies and procedures.

 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

 

Essential Duties & Responsibilities:

• Greets and takes beverage and food orders from casino patrons.
• Check in with customers throughout their visit.
• Understand the bar menu, including alcohol and non-alcoholic options and make informed recommendations to customers.
• Serves the beverages and food in an accurate, prompt and professional manner.
• Remains attentive to the patrons throughout the gaming experience, adhering to or exceeding guest service standards.
• Memorizes beverage menus in order to answer questions and make recommendation to customers.
• Maintains cleanliness standards by removing empty cups, removing napkins, and cleaning ashtrays in service area; adheres to the company, state and local health board requirements.
• Attends and participates in departmental meetings to gain knowledge of products, service and facility promotions and events.
• Responds to customer inquiries and comments by providing timely and knowledgeable information in order to provide quality customer service.
• Reports any maintenance or housekeeping discrepancies to management in a prompt manner.
• Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.
• Follows guidelines regarding safety and customer service according to established policies and procedures.
• Attends and participates in regularly scheduled staff meetings.
• Contributes to a team effort and accomplishes related results as required.
• Has knowledge of the property and food served in the various food venues, beverage service, and Casino related information.
• Promotes and documents orders for drinks, reciting selection of all call and premium brands as requested by memory; takes orders from customers in a prompt and friendly manner.
• Prepares and serves cocktails and other beverages accurately and without waste according to the customer’s specifications and ABC requirements.
• Inputs orders at the point of sale; creates checks for each customer/party/server; maintains accountability of all beverages served.
• Presents an accurate check to guest in a timely fashion; thanks patrons and invites them to return.
• Cleans up after customers and maintains an orderly and clean work area at all times.
• Collaborate with other team members, including bartenders and other servers to ensure smooth service.
• Address any guest concerns or requests professionally and efficiently.
• May participate in promotional activities or special events.
• Responsible for setting up tables and cleaning up after customers.
• Maintains proper and adequate bar set up; washes glassware and utensils after each use.
• Checks identification and legitimacy of customers to make sure they meet age requirements for the purchase of alcohol products.
• Provide safe and responsible alcohol services by determining when a customer has had too much alcohol.
• Maintain an organized work area for convenient guest interaction and safety.
• Follows guidelines regarding alcohol service, safety and customer service according to established regulations policies and procedures.
• Performs other duties as required.

 

Access to Sensitive Areas:  Access to F&B storage area.  Beer, wine, and liquor storage areas.

Signatory Authority:  None.

 

Minimum Qualifications:

High School Diploma or equivalent is required unless waived by Human Resources Management.  One (1) year of mixology and cocktail preparation experience required.  Excellent customer service skills and guest interaction required.  Ability to handle high-volume, fast-paced service environments and understanding of various types of alcohol, cocktail recipes and bar equipment required.  Must obtain ABC certificate of safe alcohol server training as required.  Must be 21 or older.  Excellent interpersonal communication, guest service, attention to detail and problem solving skills required.  Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. 

 

Knowledge, Skills and Abilities:

• Knowledge of customer service.
• Knowledge bartending and bar maintenance operations and customer service.
• Knowledge of specialty alcoholic drinks.
• Knowledge of all bar items and liquors. 
• Knowledge of POS systems.
• Knowledge of basic math and arithmetic.
• Skill in providing excellent customer service.
• Ability to learn all beverages - non-alcoholic and alcoholic. 
• Ability to operate a cash register.
• to learn food service principles.
• Ability to create a friendly atmosphere and demonstrate excellent customer service.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict time lines.
• Ability to interpret a variety of instructions furnished in written and oral form.

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus.  

 

 

 

Work Environment:

Work is generally performed in both indoors and outdoors where employee may have frequent contact with the public and be exposed to second hand smoke, moderate/high noise levels, dirt, dust and unpleasant odors.  Work may be performed in areas which may be unusually hot, cold, noisy, smoky and dimly lit, and maneuver outside in temperatures in excess of 115° and as cold as 15° (exposed to all weather conditions).  Extended work hours including swing shifts, evenings, holidays and weekends may be required.


Must be able to work Nights, Weekends and Holidays