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Position Summary:

Under general direction from the Beverage Services Supervisor, responsible for providing friendly, prompt and courteous beverage and/or food service to casino patrons according to guest service standards and established policies and procedures.

 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

 

Essential Duties & Responsibilities:

• Greets and takes beverage and food orders from casino patrons.
• Serves the beverages and food in an accurate, prompt and professional manner.
• Remains attentive to the patrons throughout the gaming experience, adhering to or exceeding guest service standards.
• Memorizes beverage menus in order to answer questions and make recommendation to customers.
• Maintains cleanliness standards by removing empty cups, removing napkins, and cleaning ashtrays in service area; adheres to the company, state and local health board requirements.
• Attends and participates in departmental meetings to gain knowledge of products, service and facility promotions and events.
• Responds to customer inquiries and comments by providing timely and knowledgeable information in order to provide quality customer service.
• Reports any maintenance or housekeeping discrepancies to management in a prompt manner.
• Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.
• Follows guidelines regarding safety and customer service according to established policies and procedures.
• Attends and participates in regularly scheduled staff meetings.
• Contributes to a team effort and accomplishes related results as required.
• Has knowledge of the property and food served in the various food venues, beverage service, and Casino related information.
• Responsible for setting up and maintaining food server stations, beverage server stations and preparing/delivering food, and drinks to the guests.
• Prepare and display all food and merchandise in accordance ServSafe and other regulatory standards.
• Responsible for preparing all food and or beverage items in accordance with prep sheets and standard recipes.
• Prepare food based on business volumes and as directed and indicated by Supervisors using par levels.
• Be knowledgeable for full utilization of Point of Sale (POS) system.
• Able to assist with processing check settlement between guest and designated cashier.
• Ensure all display cases, refrigerators, guest-seating areas and the Casino floor are clean and maintained during shift.
• Clean and dust shelves, between slot machines, counter tops and any other food and beverage related areas as assigned.
• Maintain an organized work area for convenient guest interaction and safety.
• Properly package and label any food purchases for our guests as needed.
• Assist Bussers and Food and Beverage Porters as needed/assigned to maximize guest service.
• Performs other duties as required.

 

Access to Sensitive Areas: Access to F&B storage area.

Signatory Authority: None.

 

Minimum Qualifications:

High School Diploma or equivalent is required unless waived by Human Resources Management. Six (6) months of cash handling experience required. Food and Beverage experience preferred. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

 

Knowledge, Skills and Abilities:

• Knowledge of customer service.
• Skill in providing excellent customer service.
• Ability to learn all beverages - non-alcoholic and alcoholic.
• Ability to learn food service principles.
• Ability to create a friendly atmosphere and demonstrate excellent customer service.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict time lines.
• Ability to interpret a variety of instructions furnished in written and oral form.

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus.

 

Work Environment:

Work is generally performed in both indoors and outdoors where employee may have frequent contact with the public and be exposed to second hand smoke, moderate/high noise levels, dirt, dust and unpleasant odors. Work may be performed in areas which may be unusually hot, cold, noisy, smoky and dimly lit, and maneuver outside in temperatures in excess of 115° and as cold as 15° (exposed to all weather conditions). Extended work hours including swing shifts, evenings, holidays and weekends may be required.

 

Must be able to work Nights, Weekends and Holidays