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Position Summary:

Under general direction from the Restaurant Services Supervisor, assists Bartender or prepares for wait staff, in a prompt, courteous and professional manner. Ensures customers meet age requirements for the purchase of alcohol products.

 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

 

Essential Duties & Responsibilities:

• Promotes positive customer relations, greets customers and creates a friendly atmosphere.
• Fill ice for all the wells.
• Prepare fruit trays. Garnishes are important for the drinks and ensures there are back up garnishes.
• Restock the bar with beer, liquor, wine, glassware, juices, etc. Have back up for the shift and always rotate the products.
• Check the draught beers, make sure they are working and not empty.
• Change kegs when necessary under the direction of the bartender or supervisor.
• Get trashcans and towels and remove trash as needed.
• Make sure bar is clean before opening.
• Ensure all beverage-dispensing units in the bar are full and maintained.
• Help bartender inventory bar and all supplies.
• Promotes and documents orders for drinks, reciting selection of all call and premium brands as requested by memory; takes orders from customers in a prompt and friendly manner.
• Prepares and serves cocktails and other beverages accurately and without waste according to the customer’s specifications.
• Inputs orders at the point of sale; creates checks for each customer/party/server; maintains accountability of all beverages served.
• Presents an accurate check to guest in a timely fashion; thanks patrons and invites them to return.
• Cleans up after customers at the bar and maintains an orderly and clean work area at all times.
• Maintains proper and adequate bar set up; washes glassware and utensils after each use.
• Serves food to customers seated at the bar as requested.
• Responds to customer questions and concerns in a professional and courteous manner.
• Attends and participates in regularly scheduled staff meetings
• Follows guidelines regarding alcohol service, safety and customer service according to established regulations policies and procedures.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

 

Access to Sensitive Areas: Access to F&B storage area. Beer, wine, and liquor storage areas.

Signatory Authority: None.

 

Minimum Qualifications:

High School Diploma or GED required unless waived by Human Resources Management. Minimum of six (6) months of guest service experience is required. Food and Beverage experience preferred. Required to have and obtain Responsible Beverage Service (RBS) Certification. Excellent interpersonal communication, guest service, attention to detail and problem solving skills required. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

 

Knowledge, Skills and Abilities:

• Knowledge of restaurant operations and food service principles.
• Knowledge bartending and bar maintenance operations and customer service.
• Knowledge of all bar items and liquors.
• Knowledge of POS systems.
• Knowledge of basic math and arithmetic.
• Knowledge of local and state alcohol beverage laws.
• Skill in interpersonal and customer relations.
• Ability to create a friendly atmosphere and demonstrate excellent customer service.
• Ability to operate a cash register.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict time lines.
• Ability to interpret a variety of instructions furnished in written and oral form.

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand for prolonged periods, walk and sit; use hands for dexterity of motion; stoop, bend, kneel or crouch, and have normal auditory, visual acuity, and verbal communications skills. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus.

 

Work Environment:

Work is generally performed in both indoors and outdoors where employee may have frequent contact with the public and be exposed to second hand smoke, moderate/high noise levels, dirt, dust and unpleasant odors. Work may be performed in areas which may be unusually hot, cold, noisy, smoky and dimly lit, and maneuver outside in temperatures in excess of 115° and as cold as 15° (exposed to all weather conditions). Prolonged sitting, walking, or extended work hours including swing shifts, evenings, holidays and weekends may be required.