Manager on Duty - Extensive Casino Management Experience Required
Summary
| Title: | Manager on Duty - Extensive Casino Management Experience Required |
|---|---|
| ID: | 2192 |
| Location: | Table Mountain Casino Resort |
| Department: | Executive |
Description
Purpose of Position:
Ensure that the highest standards of guest services are consistently maintained throughout the Casino. Maintain a high level of communication among all casino departments.
Position Type:
Full Time
Job Responsibilities and Duties:
Ensure that the highest standards of guest services are consistently maintained throughout the Casino. Maintain a high level of communication among all casino departments.
Position Type:
Full Time
Job Responsibilities and Duties:
- Provide leadership and guidance to department managers, supervisors and Team Members in the daily operations of the property to sustain efficient operations and coordination of activities consistent in each shift.
- Address guest issues and disputes as necessary.
- Foster collaboration and meet regularly with management personnel.
- Report, investigate and respond to any issues that adversely affect normal business operations.
- Respond to, investigate and, in the absence of Executive Management, render final determination in response to guest and/or Team Member disputes.
- Conduct a walk through during shift in order to report items that need attention and engage in follow up with responsible departments.
- Coordinate with all departments to ensure a high level of execution of all special events.
- Take charge of and ensure adherence to emergency evacuation procedures.
- Maintain consistent communication with the Gaming Compliance, Surveillance, TMPD and other law enforcement agencies.
- Review, investigate and address Compliance Violation and Concern reports with management when necessary and as directed by Executive Management.
- Assist departmental management in ensuring adherence to the Casino’s Policies and Procedures and departmental guidelines.
- Report any areas of concern regarding adequacy of compliance with regulations and/or operational deficiencies.
- Prepare daily shift reports on casino activities.
- Promote compliance with Executive Management directives while ensuring a high level of guest satisfaction.
- In conjunction with Senior Manager on Duty, lead, deploy, analyze and report results of guest engagement program.
- Recommend changes that enhance guest satisfaction/engagement.
- Perform other duties as assigned.
- Bachelor’s degree in Business or related field is required, unless otherwise waived by Executive Management.
- Requires five (5) years of progressive managerial experience at a casino, guest service oriented experience required.
- Excellent interpersonal, guest service, leadership, communication, decision-making, and problem-solving skills required.
This opening is closed and is no longer accepting applications
