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Position Summary:

Under general direction from the Restaurant Services Supervisor, responsible for providing an excellent first and last impression of the venue to guests and maintaining an efficient and courteous restaurant operation by greeting arriving customers in a friendly manner, seating customers promptly, and collecting payment and giving accurate change according to established policies and procedures.

 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

 

Essential Duties & Responsibilities:

• Provide prompt, courteous guest service at all times following the Casino’s guest service standards including proper greeting and farewell.
• Answer phones and respond to guest requests.
• Meets arriving customers as they enter restaurant with a cordial greeting.
• Escorts customers to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.
• Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers or respond to any customer requests.
• Assesses the efficiency of the operation and reports to management.
• Solicits feedback from departing customers on products and services in order to improve the operation efficiencies, increase customer base and maximize revenues.
• Takes written notes on customer comments and reports to management.
• Collects payment, operates a cash register and give accurate change to customers as needed.
• Balances and rconciles computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the Accounting Department.
• Attends and participates in regularly scheduled staff meetings.
• Answer questions from customers regarding casino and/or restaurant policies and procedures and special events in the casino or local area attractions.
• Responds to and resolves customer issues and disputes; contacts supervisor as needed.
• Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and side work duties.
• Checks the proper set-up of tables and seating prior to opening.
• Reports any maintenance or housekeeping discrepancies to management in a prompt manner.
• Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.
• Follows guidelines regarding safety and customer service according to established policies and procedures.
• Contributes to a team effort and accomplishes related results as required.
• Record all transactions in Point of Sale (POS) system. Responsible for correctly handling cash, credit and comp procedures as well as properly completing paperwork.
• Assist all guests and servers on the floor with Food and Beverage orders in a timely manner.
• Assist with beverage service as necessary.
• Keep work area clean and stocked at all times. Prepare area for next shift prior to leaving.
• Clean tables as needed. Clean menus and refill or replace as necessary.
• Maintain up to date knowledge of all menu items offered as well as full utilization ability of all POS equipment.
• Process to-go orders as necessary and assist with daily catering deliveries.
• Assist servers, utility porters, and bussers or with catering events to maximize guest service.
• Performs other duties as required.

 

Access to Sensitive Areas: Access to F&B storage areas.

Signatory Authority: None.

 

Minimum Qualifications:

High School Diploma or GED is required unless waived by Human Resources Management. Six (6) months of cash handling and guest service experience required. Excellent interpersonal communication skills and ability to provide excellent guest service is required. ServSafe certification and Food & Beverage work experience preferred. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

 

Knowledge, Skills and Abilities:

• Knowledge or ability to learn restaurant operations and food service principles.
• Knowledge of basic math and arithmetic.
• Knowledge or ability to learn cash handling.
• Knowledge of customer service techniques.
• Ability to create a friendly atmosphere and demonstrate excellent customer service.
• Ability to operate a cash register.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict time lines.
• Ability to interpret a variety of instructions furnished in written and oral form.
• Ability to have a great attitude and willingness to learn.

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus.

 

Work Environment:

While performing the duties of this position, the employee may be exposed to cigarette smoke. The work environment is noisy and employee will work indoors and outdoors; work performed in areas which may be unusually hot, cold, noisy, smoky and dimly lit, and maneuver outside in temperatures in excess of 115° and as cold as 15° (exposed to all weather conditions).
 

Must be able to work Nights, Weekends, and Holidays