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Position Summary:

Under general direction from the Restaurant Services Manager, responsible for the daily supervision of Food and Beverage outlets in the casino. Ensures that all food and beverage operations are executed to achieve established quality, service, safety and financial goals and objectives and in accordance with all applicable established laws and regulations.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Assist management to ensure guest service needs are identified and deploy resources for staff to provide excellent guest service.
• Oversees food and beverage operations and improves staff effectiveness by counseling, training and recommending disciplinary action for employees; planning, delegating, monitoring, and appraising job tasks and results in a timely manner.
• Ensures optimum staffing levels by coordinating the schedules of the servers, bartenders, expediters and bussers.
• Evaluates food and beverage operations in the casino; seeks opportunities to increase food revenue, decrease expenses, and maximize department productivity without compromising guest satisfaction.
• Oversees and monitors the maintenance and sanitation of the assigned food and beverage outlet and equipment to protect the assets, comply with regulations and ensure a safe work environment.
• Ensures the consistent cleanliness of dishes, service ware, and preparation utensils.
• Maintains high standards of quality, freshness and presentation for all food prepared and served; ensures culinary offerings are reflective of industry standards.
• Monitors the work safety program to minimize work-related accidents.
• Hosts regular staff meetings to ensure communication between personnel and food and beverage operations.
• Keeps leadership informed of status of food and beverage activities by attending meetings and submitting reports.
• Assists with month end and daily inventories.
• Maintains an accurate and accountable inventory of all food and beverage supplies to included forms, order guides, transfer and purchase logs, manuals, etc; performs a monthly inventory of supplies.
• Supervises offsite food and beverage functions as needed.
• Verify and ensure that Food and Beverage services are in accordance with the direction given by the Restaurant Services Manager as well as Casino Service standards and performance objectives, including to cleanliness and appearance of assigned restaurant area(s).
• Assist Restaurant Services Manager in monitoring training of all personnel including sequence of service, ServSafe and guest service standards. Make tools available to Team Members so they can effectively perform the necessary job duties.
• Ensure that Casino, Food and Beverage operational Policies, Procedures, and regulations are followed.
• Responsible to be visible in the outlets and on the Casino floor thorough out the shift.
• Assist the Restaurant Services Manager in providing work and break schedules and Team Member evaluations.
• Assist with progression of Team Member career development plans through mentoring and coaching.
• Meet with guests to resolve concerns in accordance with guest service standards and procedures.
• Maintains confidentiality of all privileged information.
• Performs other duties as required.

Access to Sensitive Areas: Food and Beverage storage areas.

Signatory Authority: Department orders, requisitions, and personnel related forms.

Minimum Qualifications:

High School Diploma or equivalent is required unless waived by Human Resources Management. Three (3) years of cash handling and guest service experience required. Three (3) years of supervisory experience preferred. Excellent leadership, interpersonal skills, written and verbal communication, decision-making skills and problem-solving abilities required. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

Knowledge, Skills and Abilities:

• Knowledge of the principles and practices within the food and beverage/hospitality industries.
• Knowledge of food service quality and safety standards.
• Knowledge of proper spelling, grammar, punctuation, and basic arithmetic.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, presentation software (such as PowerPoint).
• Skill in preparing, reviewing, and analyzing operational and financial reports.
• Skill in providing leadership to, supervising, training, and evaluating assigned staff.
• Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Ability to communicate effectively in the English language both verbally and in writing.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to maintain confidentiality.
• Ability to analyze situations and adopt appropriate courses of action.
• Ability to work independently and meet strict time lines.
• Ability to make solid decisions and exercise independent judgment.
• Ability to manage a number of priorities simultaneously.
• Ability to interpret applicable federal, state, county, and local laws, regulations, and requirements.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus.

Work Environment:

Work is generally performed in an office setting with a moderate noise level. Occasional work is performed in a casino setting and may be exposure to second-hand smoke and a moderate noise level. While performing the duties of this position, the work environment is occasionally noisy and employee will work indoors and outdoors (exposed to weather conditions). Extended hours and irregular shifts may be required. Tight time constraints and multiple demands are common.