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Position Summary:

Under general direction from the Lead Housekeeping Supervisor, oversees and coordinates the daily activities of the Housekeeping staff to ensure the cleaning of rooms and halls in the Hotel. Assists during the course of the day in maintaining the flow of production of rooms being cleaned and released to the Front Desk. 

 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

 

Essential Duties & Responsibilities:

• Inspects guest rooms after Room Attendant is finished cleaning the guest room for proper cleaning.
• Notifies the Front Desk that guest room is now cleaned and what specific condition the room is in.
• Provides excellent and friendly service to all guests.
• Supervises personnel which include recommendations for hiring, firing, performance evaluation, training, work allocation, discipline and problem resolution.
• Trains employees on cleaning and equipment techniques, methods and procedures.
• Maintains records on employees, equipment and maintenance activities.
• Organizes workload to ensure deadlines are met; schedules all employees and assigns work.
• Advises Room Attendant if room is not sufficiently cleaned and what needs to be re-cleaned.
• Maintain record within the department of special projects completed (general/deep cleaning, carpet spotting, wall washing, drapery cleaning, mattress flipping, etc.)
• Directs the Houseman in their duties.
• Responsible for ensuring that Room Attendants are cleaning per Managements’ specifications and staying on schedule with assigned guest rooms.
• Assists Room Attendants with their duties when needed.

• Fills out maintenance requests for any items that need repair.
• Contributes to a team effort and accomplishes related results as required.

· Assign daily work assignments to Room and House Attendants and may perform cleaning duties

· Assist in posting room occupancy records

· Responds quickly to guest requests in a friendly manner.

· Assist with guest service resolutions regarding housekeeping service or equipment to ensure guest satisfaction

· Post work orders for any hotel room, hallway, storage area, and public area repairs

· Collect lost and found items from the Room and  House Attendants and follow Company-wide lost and found procedures

· Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, and public areas

· Ensure adherence to all sanitary and safety policies and procedures. 

· Maintain adequate shift coverage and scheduling to ensure proper coverage based on workload and demand of the Hotel business.   

· Maintain effective working conditions with other departments, personnel, and guests. 

· Review the cleanliness of the Hotel  with Director of Hospitality on a regular basis.

· Maintain and complete departmental employee records including: tracking forms, disciplinary action, commendations, evaluations, and any other personnel related forms. 

· Stock, inventory, and monitor all linen, supplies, equipment.

· Report any safety related repairs or requests to the Director of Hospitality.

· Responsible for the staffing, training, and scheduling of Hotel Room and House Attendant Team Members based on forecasted occupancies.

· Ensures the completion of any housekeeping reports and communicates the clean and available rooms to the Guest Services Department

· Responsible for communication within their department ensuring that information is effectively communicated with Team Members.

• May operate company vehicles or equipment as assigned.

· Displays a professional image at all times through appearance and dress

· Ability to work a flexible schedule (available for morning, mid, and evening shifts, weekends/holidays as required).

· Follows applicable TMCR company policies and procedures including Hotel Operations policies & procedures.

• Must maintain 4 diamond standards, including linens, towels, carpet, tile, walls, glass and furnishings.
• Performs other duties as required.

 

Direct Reports:  Room and House Attendants.

Access to Sensitive Areas:  Hotel storage areas, email access and all sensitive areas when accompanied with authorization.

Signatory Authority:  Some housekeeping project and related forms with the authorization of Hotel Management.

 

Minimum Qualifications:

High School Diploma or equivalent, unless waived by Human Resources Management.  Two (2) years of experience in housekeeping services and floor care required.  One (1) year of supervisory and/or management experience preferred.  Previous hospitality experience in a hotel, casino or guest service environment preferred.  Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. 

 

Knowledge, Skills and Abilities:

• Knowledge of occupational hazards and applicable safety practices.
• Knowledge of customer service standards and procedures.
• Knowledge of planning and scheduling techniques.
• Skill in the use of cleaning tools, chemicals, cleaners, and disinfectants.
• Skill in supervising assigned staff.
• Ability to train assigned staff and provide constructive guidance when needed.
• Ability to issue disciplinary actions and recommendation of corrective action.
• Ability to evaluate performance of staff and issue performance reviews.
• Ability to communicate, read, and write clearly in basic English.
• Ability to maintain confidentiality.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to work as a team member in a structured working environment.
• Ability to work with timeliness and thoroughness.
• Ability to work and finish multiple tasks.
• Ability to safely use cleaning products and safely operate cleaning equipment.
• Ability to understand and follow oral and written instruction.
• Ability to learn the methods of cleaning and caring for buildings and equipment.
• Ability to work as a team member in a structured working environment.

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50-75 pounds. Requires ability to climb ladders and have stamina for constant walking, bending, stooping, reaching and pushing of medium to heavy weight items and equipment on a regular basis. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

 

Work Environment:

While performing the duties of this position, the work environment is noisy and employee will work indoors and occasionally outdoors (exposed to weather conditions). Additionally, the employee will be exposed to cigarette smoke.

Must be able to work Nights, Weekends, and Holidays