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Position Summary:

Under general direction from the Housekeeping Supervisor, maintains the cleanliness and orderliness of the hotel property, including minibar replenishment, guest rooms, common areas, and surrounding premises, while also providing customer service and reporting any issues.    

 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

 

Essential Duties & Responsibilities:

· Dusting, sweeping, vacuuming and mopping floors.

· Cleaning and sanitizing bathrooms and other surfaces.

· Changing bed linens and towels.

· Restocking toiletries and other guest supplies.

· Emptying trash and recycling bins.

· Maintaining cleanliness of guest corridors, elevators and other assigned areas.

· Report maintenance issues to the appropriate personnel.

· Polishing furniture and fixtures.

· Collecting dirty linen and delivering to laundry for cleaning.

· Greeting guests and answering questions.

· Providing information about the property and its services.

· Responding to guest requests and complaints.

· Assisting in the laundry room with folding and stocking shelves of linen.

· Maintaining storage rooms and stocking carts.

· Taking the dirty laundry down to the housekeeping storage area.

· Ensuring all rooms are inspected according to department standards.

· Adhere to procedures and safety protocols.

· Maintain a professional appearance and polite demeanor at all times. 

· Maintains the inventory and stocking of cleaning materials and supplies in storage areas.

· Maintains the linen inventory and stocking of linen and towels in storage areas.

· Be knowledgeable and know the layout of the casino and hotel facility.

· Knows the proper methods of cleaning each area.

· Inspects all public areas to ensure cleanliness standards have been met; reports any problem areas to the Supervisor.

· May occasionally assist Room Attendants and Supervisor by cleaning guest rooms.

· Answers guest requests, including delivering rollaway, cribs, linen, towels, etc. to guest rooms.

· Reports needed repairs or unsafe conditions to Supervisor.

· Loads all soiled linen and towels into the linen trucks.

· Unloads clean linen and towels onto wire shelving carts and delivers to housekeeping storage.

· Collects trash throughout the hotel floors, including room attendants’ carts, vending areas, elevator areas.

· Provides a professional image at all times through appearance and dress.

· Ability to work a flexible schedule (available for morning, mid, and evening shifts, weekends/holidays as required).

· Follows applicable TMCR company policies and procedures including Hotel Operations policies & procedures.

• Maintain triple A four diamond standards.
• Maintain, track, and complete daily worksheet of mini bar stock.
• Responsible for replenishment of Mini bar items in rooms.
• Responsible for maintaining the Mini bar storeroom in terms of par stock, stacking, and receiving inventory.
• Keep mini bar storeroom neat and organized.
• Ensure products in Mini-Bar are not expired and take the proper procedure to remove those products necessary.
• Maintain assigned Mini-Bar carts.
• Maintain and complete assigned floors and rooms requesting Mini-Bar service.
• Follows all required safety and standard operating procedures.
• Maintain the cleanliness of minibars in rooms.
• Stock mini bar carts according to daily fill requirements
• Performs other duties as required.

 

Direct Reports:  None.

Access to Sensitive Areas:  Hotel housekeeping storage areas and all sensitive areas when accompanied with authorization.

Signatory Authority:  None.

 

Minimum Qualifications:

High School Diploma or equivalent, unless waived by Human Resources Management.  Two (2) years of experience in housekeeping services and floor care required.  Previous hospitality experience in a hotel, casino or guest service environment preferred.  Must be 21 or older.  Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. 

 

Knowledge, Skills and Abilities:

• Knowledge of occupational hazards and applicable safety practices.
• Skill in the use of cleaning tools, chemicals, cleaners, and disinfectants.
• Ability to communicate effectively in the English language both verbally and in writing.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to safely use cleaning products and safely operate cleaning equipment.
• Ability to understand and follow oral and written instruction.
• Ability to learn the methods of cleaning and caring for buildings and equipment.
• Ability to work as a team member in a structured working environment.
• Ability to work with timeliness and thoroughness.

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50-75 pounds. Requires ability to climb ladders and have stamina for constant walking, bending, stooping, reaching and pushing of medium to heavy weight items and equipment on a regular basis. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

 

Work Environment:

While performing the duties of this position, the work environment is noisy and employee will work indoors and occasionally outdoors (exposed to weather conditions). Additionally, the employee will be exposed to cigarette smoke.