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Position Summary:

Under general direction from the Housekeeping Supervisor, responsible for cleaning, maintaining, and organizing guest rooms and common areas in hotels or other hospitality settings, ensuring a comfortable and hygienic environment for guests.    

 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

 

Essential Duties & Responsibilities:

• Replenish guest floor linen and supply closets as required; pick‑up dirty linen and deliver guest requested items.
• Be pleasant and friendly to guests and assist them as necessary.
• Replenishes supplies such as drinking glasses and writing supplies, amenities and in-room collateral.
• Washes windows, walls, and mirrors.
• Cleans, sanitizes, and deodorizes restrooms; replaces soap and paper products.
• Mattress turning and heavy cleaning of guest rooms as necessary.
• Cleans the lobby, restrooms, corridors, elevators, and stairways, and back-of-the-house areas and offices.
• Sweeps, scrubs, waxes, and polishes floors.
• Cleans rugs, carpets, upholstered furniture and draperies.
• Dusts furniture, washes walls, ceiling, woodwork, windows, door panels, and sills.
• Empties wastebaskets and cleans trash receptacles.
• Transports trash and waste to disposal areas.
• Replenishes bathroom supplies and replaces light bulbs.
• Contributes to a team effort and accomplishes related results as required.
• Maintain an amicable relationship with co‑workers and supervisors.
• Care for equipment used and eliminate waste of supplies
• Follow all safety procedures for use of heavy equipment.
• Adhere to all security procedures; be knowledgeable with emergency and fire procedures.
• Take responsibility for any tasks required to assure guest satisfaction.
• Clean all areas assigned; shampoo carpets, spot clean upholstery as directed and strip and wax floors.
• Maintain and clean equipment used.
• Follow all safety procedures.
• Maintain a well-groomed appearance.
• Performs other duties as required with varying duties from one area of the hotel to another (i.e. guest room and suites, public areas, etc.).
• Cleans and services assigned guest rooms and bathrooms in a timely and organized manner according to procedures and standards.
• Changes sheets, makes beds in both stayover and check-out guest rooms. 
• Ensure cleanliness of all ceilings, walls, vents, mirrors in the guest rooms.
• Ensure cleanliness of floors, carpet, and upholstery throughout the Hotel.   
• Ensure cleanliness of windows, dust furniture, pick up paper and trash from floors, guest room, dump trash cans, vacuum, and sweep and/or mop floors.
• Notifies Housekeeping Supervisor or guest services (front desk) when service is complete so rooms may be sold.
• Reports any room unable to be serviced within appropriate time standards to Supervisor.
• Reports needed repairs of unsafe conditions to Supervisor
• Responds to requests from guests, supervisors or management in a timely and efficient manner.
• Maintains and organizes housekeeping carts, linen carts and supplies to department standards.
• Maintains security of equipment, keys, and supplies issued each day.
• Reports lost and found items to Supervisor.
• Replenishes supplies such as drinking glasses, writing, bathroom supplies, linen and terry.
• Keeps housekeeping storage rooms clean and organized and makes rollaway beds.
• Provides a professional image at all times through appearance and attire.
• Report any safety concerns or necessary repairs in a timely manner. 
• May operate company vehicles or equipment as assigned.
• Ability to work a flexible schedule (available for morning, mid, and evening shifts, weekends/holidays as required).
• Follows applicable TMCR company policies and procedures including Hotel Operation’s policies and procedures.
• Must maintain guest rooms to 4 diamond standards, including linens, towels, carpet, tile, walls, glass and furnishings.
• Perform other duties as assigned.

 

Direct Reports:  None.

Access to Sensitive Areas:  Hotel housekeeping storage areas and all sensitive areas when accompanied with authorization.

Signatory Authority:  None.

 

Minimum Qualifications:

High School Diploma or equivalent, unless waived by Human Resources Management.  Basic knowledge of environmental services required.  Must be able to work with chemicals, while maintaining effective working conditions with other departments.  Previous hospitality (casino, hotel, janitorial, or guest service) experience preferred.  Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. 

 

Knowledge, Skills and Abilities:

• Knowledge of occupational hazards and applicable safety practices.
• Skill in the use of cleaning tools, chemicals, cleaners, and disinfectants.
• Ability to communicate effectively in the English language both verbally and in writing.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to safely use cleaning products and safely operate cleaning equipment.
• Ability to understand and follow oral and written instruction.
• Ability to learn the methods of cleaning and caring for buildings and equipment.
• Ability to work as a team member in a structured working environment.
• Ability to work with timeliness and thoroughness.

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50-75 pounds. Requires ability to climb ladders and have stamina for constant walking, bending, stooping, reaching and pushing of medium to heavy weight items and equipment on a regular basis. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

 

Work Environment:

While performing the duties of this position, the work environment is noisy and employee will work indoors and occasionally outdoors (exposed to weather conditions). Additionally, the employee will be exposed to cigarette smoke.

Must be able to work Nights, Weekends, and Holidays