| Title: | Applications Analyst FT (On-Site, No Contact) |
|---|---|
| ID: | 3512 |
| Location: | Table Mountain Casino Resort |
| Department: | Information Technology |
Purpose of Position:
Deliver support to end users in the organization regarding use of various types of software programs. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units.
Job Responsibilities and Duties:
• Create and deploy feedback mechanisms for end users.
• Analyze results, make recommendations for support process improvement, and implement changes.
• Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.
• Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
• Identify and learn appropriate software applications used and supported by the organization.
• Coordinate with department heads to assess departmental application training needs and objectives.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Maintain and enhance performance of all new and existing software and applications across the organization.
• Perform other duties as assigned.
Education/Experience:
• High School diploma or equivalent is required, unless otherwise waived by Human Resources Management.
• Bachelor’s degree in Business, or related field is preferred.
• Two (2) years of IT technical support experience preferred.
• Technical certifications or a combination of education and experience preferred.
• Excellent interpersonal skills, written and verbal communication, proven analytical and problem-solving abilities required.
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