| Title: | Senior Catering Services Manager |
|---|---|
| ID: | 2872 |
| Location: | Table Mountain Casino Resort |
| Department: | Food and Beverage |
Purpose of Position:
Daily interaction with client base, generate catering sales, manage all catering events, and manage all catering staff. Creates a vision and actionable plan for special and customized events.
Job Responsibilities and Duties:
• Maintain a well-organized catering facility, ensure proper controls are in place to protect all Table Mountain Casino property (BEO) Banquet Event Order; work closely with accounting to ensure timely payment and deposits for catering functions, while maintaining records of all charges/changes.
• Ensure food service is prepared and or delivered on time and in accordance with acceptable quality and quantity standards established, oversee all steps of service and event setup/breakdown, and work closely with all chefs.
• Correspond and oversee event/events set up, break down, and pay attention to client requests, including specific themes or colors and decorations.
• Actively manage off property catering events to ensure function exceeds the guest’s expectations.
• Offer and maintain an exciting banquet program with innovative menus; keep updated on new products and catering trends.
• Responsible for calculating and managing event and menu item costs. Assist in managing all Food and Beverage areas as needed or during catering down time.
• Responsible for the staffing, evaluating, recommending discipline and scheduling of all Catering Team Members.
• Attend or lead weekly BEO meeting and ensure accuracy in event planning and execution
• Periodically complete ROI on events to ensure % are all accurate with Labor, COG’s and Expenses
• Schedule team members to ensure appropriate coverage and service for events.
• Experiment with new trends in menu formats and selection offerings and update yearly
• Maintain punctuality in daily work times, appointments, and meetings.
• Oversee service of group functions once they are in house, available for precon and postcon events with contacts
• Communicate with each delivery guest the expected time of arrival.
• Deliver consistent quality in planning and execution of events.
• Respond to opportunities, issues, and concerns with a sense of urgency.
• Continuously provide employees with verbal recognition, direction, and support.
• Report all accidents and injuries in a timely manner.
• Take, place and prepare catering orders and teach others to do so effectively.
• Oversight of the sales process for catering and/or conference services.
• Keep work area neat and clean while following all safety and sanitation procedures.
• Maintain and improve service level resulting in increased customer satisfaction
• Perform other duties as assigned.
Education/Experience:
• Bachelor’s degree in Hospitality or Admin Business or related field is preferred.
• Five (5) years of experience in Catering Food and Beverage and guest service is required, preferably in a catering/banquet management capacity.
• Five (5) years of supervisory or management experience is required.
• ServSafe certification is required.
• Excellent interpersonal, guest service, leadership, communication (verbal & written), analytical, decision-making, computer literacy, and problem-solving skills are required.
