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Position Summary:

Under general direction from the Security Shift Supervisor, ensures the safety and protection of casino patrons, employees, and assets in accordance with applicable laws, regulations, policies and procedures.  Responsible for providing order and safeguard to the Casino’s property, as well as protection of the Casino assets by performing frequent patrols of Casino grounds.  Maintains confidentiality of all privileged information.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Attends and participates in all security briefings and staff meetings.
• Patrols gaming floor, conducts checks for open machines, floor bank, drop doors and lot checks; identifies and reports suspicious activities to appropriate personnel.
• Assists in training and development of newly hired staff.
• Performs all entrance duties, verifies age of patrons, opens doors, checks suspicious packages, and identifies intoxicated patrons.
• Verifies fills, jackpot winnings and credits for accuracy; transports money, chips, tokens and markers.
• Controls access to restricted areas; checks for and reports all safety hazards.
• Performs inspections on a routine, daily, and monthly basis to include inspecting signs, aisles, walkways, fire suppression systems and fire extinguishers.
• Assists patrons with vehicle lockouts, lost and found and safety issues.
• Ensures employees adhere to all gaming policies and procedures; reports any violations to appropriate personnel.
• Controls emergency situations, which may include verbal or physical disturbances, resetting alarms, evacuation and/or shutdown of building.
• Conducts initial investigations by interviewing and obtaining written statements from customers/employees; completes a thorough and accurate report in a timely manner.
• Completes and verifies gaming paperwork, departmental logs, reports and parking violations.
• Communicates with other security personnel using two-way radios according to established codes and procedures.
• Performs Lost and Found tasks by ensuring that all items found are bagged and tagged and accounted for through written documentation.
• Confers with representatives of local government to ensure cooperation and coordination of Casino activities with law enforcement and firefighting agencies.
• Contributes to a team effort and accomplishes related results as required.
• Observe and report suspicious or unusual situations, undesirables, and minors while ensuring the safety of Guests and Team Members on property.
• Ensure excellent customer service, friendly and professional manner at all times.
• Enforce Casino policies as they pertain to Team Members and Guests.
• Maintain a professional appearance and polite demeanor at all times.
• Respond to incidents on property when dispatched.
• Communicate clearly in speech and writing.
• Maintain a clean and neat work environment.
• Performs other duties as required.

Direct Reports:   None.

Access to Sensitive Areas: All areas of the Casino.

Signatory Authority: None.

Minimum Qualifications:

High School Diploma or GED is required unless waived by Human Resources Management.  Six (6) months previous security experience preferred.  Must have basic computer skills.  Previous Casino and guest experience preferred.  Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. 

Knowledge, Skills and Abilities:

• Knowledge of proper spelling, grammar, and punctuation, and basic arithmetic.
• Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment, specifically Word, Excel, Access and PowerPoint.
• Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to maintain confidentiality.
• Ability to analyze situations and adopt appropriate courses of action.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict time lines.
• Ability to make solid decisions and exercise independent judgment.
• Ability to demonstrate excellence in everything, and continually seek improvement in results.
• Ability to interpret applicable federal, state, county and local laws, regulations, and requirements.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus. The employee may need to physically restrain individual(s) during physical disturbances.

Work Environment:

While performing the duties of this position, the employee will be exposed to cigarette smoke. The work environment is noisy and the employee will work indoors and outdoors. Work performed in areas with temperatures in excess of 115° and as cold as 15° (exposed to all weather conditions).