Your Next Adventure

Position Summary:

Under general direction from the Valet Supervisor, responsible for parking and retrieving vehicles for customers and providing friendly and efficient service.

 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

 

Essential Duties & Responsibilities:

· Greet guests, collect keys, park and retrieve vehicles in a safe and efficient manner.

· Maintain vehicle safety and offer assistance with luggage.

· Provide a warm and welcoming greeting to arriving guests.

· Safely drive and park vehicles in designated areas, following traffic laws and safety guidelines.

· Collecting and organizing keys, ensuring accurate record-keeping and secure storage.

· Assist guests with luggage, including loading and unloading.

· Provide friendly and helpful service to all guests, answering any questions and addressing concerns.

· Complete parking tickets with necessary details and maintaining accurate records of vehicle arrivals and departures.

· Ensure valet area is maintained tidy and organized, ensuring vehicles are clean before and after use.

· Directing traffic flow in the parking area, ensuring smooth and efficient operations.

· Follows applicable TMCR company policies and procedures including Hotel operating policies & procedures.

• Maintain a professional appearance and polite demeanor at all times.
• Consistently offer professional, friendly, and engaging service.
• Identify and anticipate guests’ needs to ensure personalized service.
• Secure and retrieve vehicles within and from the parking facility in keeping with the valet parking procedures.

· Maintain a clean and neat work environment including common rooms, storage closets, Porte Cochere, and main entrance.

• Comply with all posted speed limit regulations and vehicle operation safety rules.
• Maintain a consistent level of customer satisfaction through individual service initiatives.
• Answer questions or offer information to guests (for example, transportation and promotions).
• Operate all vehicle types in a congested environment.
• Ability to work a flexible schedule (available for morning, mid, evening, and night shifts, weekends/holidays as required).
• Greet guests and offer assistance with luggage.
• Transport luggage to and from guest rooms.
• Performs other duties as required.

 

Direct Reports:  None.

Access to Sensitive Areas:  Casino and Hotel Guest vehicles, hotel storage areas, email access and all sensitive areas when accompanied with authorization.

Signatory Authority:  All Valet related forms.

 

Minimum Qualifications:

High School Diploma or equivalent required, unless waived by Human Resources Management.  Valid Driver’s License and clean driving record acceptable to Table Mountain Casino Resort’s insurer is required.  Previous hospitality experience preferred.  Two (2) years of experience in a supervisory or management position preferred.  Excellent communication, leadership, analytical, interpersonal, and decision-making and problem solving skills required.   Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. 

 

Knowledge, Skills and Abilities:

• Knowledge of parking operation procedures.
• Knowledge of traffic flow and safety regulations.
• Proven skill in leading, motivating, and managing a team effectively.
• Strong skill in organization and time management.
• Ability to handle customer inquiries and resolve issues professionally.
• Ability to operate vehicles in a safely and efficient manner.
• Ability to drive manual and automatic transmissions.
• Excellent communication skills both written and verbal.
• Considerable ability to listen effectively.
• Ability to work effectively both independently and as a team member.
• Ability to manage and organize complex projects and establishes priorities consistent with department/resort objectives.
• Ability to interact efficiently with department heads, customers and team members, which may require high levels of patience, tact and diplomacy.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guests needs, remaining calm and courteous at all times.
• Ability to manage, meet and work effectively under time and resource constraints.

 

Physical Demands:

The employee may be required to stand for prolonged periods, walk; use hands for dexterity of motion; stoop, bend, kneel or crouch, and have normal auditory and verbal communications skills.  The employee must occasionally lift and/or move up to 25 pounds.  Frequent local or regional travel, using personal vehicle. Periodic domestic travel required. Occasional competitive property visits, industry & other meetings/events.

 

Work Environment:

While performing the duties of this position, the employee will be exposed to cigarette smoke. The work environment is noisy and the employee will work indoors and outdoors. Work performed in areas with temperatures in excess of 115° and as cold as 15° (exposed to all weather conditions).

Must be able to work Nights, Weekends, and Holidays