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Position Summary:

Under general direction from the EVS Shift Supervisor, responsible for overseeing and coordinating the daily activities of the EVS staff to ensure the cleaning public areas in the casino as well as back of house areas. 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Provides excellent and friendly service to all guests.
• Trains employees on cleaning and equipment techniques, methods and procedures.
• Ensure all areas of the facility are cleaned and sanitized according to established procedures.
• Creates and manages cleaning schedules, allocates resources and ensures adequate staffing levels.
• Monitor the quality of cleaning services, identify areas for improvement and implement corrective actions.
• Ensure the facility adheres to all relevant regulations and guidelines related to environmental services.
• Communicates effectively with EVS staff, management and other team members addressing questions or concerns.
• Perform cleaning, set-up and general tasks in the Casino as assigned by the EVS Shift Supervisor. 
• Ensure cleanliness of all ceilings, walls, vents at front of house and office areas.
• Ensure cleanliness of floors, carpet and upholstery throughout Casino.   
• Ensure cleanliness of windows, dust furniture, pick up paper and trash from floors, polish slot machines, clean public and employee restrooms, clean out ash trays, dump trash cans, vacuum and sweep or polish floors. 
• Will set-up, tear down and work Casino Events as assigned by the EVS Shift Supervisor.  May also be required to work special events including buffet and bingo set-up and tear down.
• Set-up and tear down of equipment includes, but not limited to: moving and carrying chairs and tables, setting up bleachers, and re-arranging furniture in Events Center in preparation of Casino Event or promotion.     
• Report any safety concerns or necessary repairs in a timely manner.
• May operate company vehicles or equipment as assigned.
• Perform other duties as required.

 

Direct Reports:  EVS Maintenance and EVS Attendants.

Access to Sensitive Areas: EVS storage area, email access and all sensitive areas when accompanied with authorization.

Signatory Authority: None. 

 

Minimum Qualifications:

High School Diploma or equivalent, unless otherwise waived by Human Resources Management.  Requires basic environmental services, floor/carpet care knowledge and understanding of all equipment.  Must be able to work with chemicals, while maintaining effective working conditions with other departments.  Must have excellent guest service skills.  A valid California Driver’s License is required.  Must be 21 or older.  Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. 

 

Knowledge, Skills and Abilities:

· Knowledge of waste management and infection control.

• Knowledge of occupational hazards and applicable safety practices.
• Knowledge of customer service standards and procedures.
• Knowledge of planning and scheduling techniques.

· Working knowledge of word processing, spreadsheets, and database computer applications.

• Skill in the use of cleaning tools, chemicals, cleaners, and disinfectants.
• Skill in supervising assigned staff.
• Ability to train assigned staff and provide constructive guidance when needed.
• Ability to issue disciplinary actions and recommendation of corrective action.
• Ability to evaluate performance of staff and issue performance reviews.
• Ability to communicate, read, and write clearly in basic English.
• Ability to maintain confidentiality.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to work as a team member in a structured working environment.
• Ability to work with timeliness and thoroughness.
• Ability to work and finish multiple tasks.
• Ability to safely use cleaning products and safely operate cleaning equipment.
• Ability to understand and follow oral and written instruction.
• Ability to learn the methods of cleaning and caring for buildings and equipment.
• Ability to work as a team member in a structured working environment.
• Excellent customer service skills.
• Ability to supervise and motivate others.
• Ability to collaborate with representatives from all areas of the institution.
• Ability to ensure a high level of customer service for employees and visitors.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50-75 pounds. Requires ability to climb ladders and have stamina for constant walking, bending, stooping, reaching and pushing of medium to heavy weight items and equipment on a regular basis. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment:

While performing the duties of this position, the work environment is noisy and employee will work indoors and occasionally outdoors (exposed to weather conditions). Additionally, the employee will be exposed to cigarette smoke.

 

Must be able to work Nights, Weekends, and Holidays